How Microtek Is Changing Customer Service Standards in the Power Industry

In the power backup and electrical solution sector, Microtek has become a dependable name in many households and organizations in India. Famous for the quality of its products and innovations, Microtek is not only interested in the sale of power devices. The company is also creating new standards in customer service so that every customer gets the service it needs, effectively and on time. Let's find out how Microtek is transforming customer service operations in the power industry. 

How Microtek Is Improving Customer Service Standards

1. Prioritizing Customers

Microtek realizes that customers do not just want a good product. They want support, assistance with problems, and quality service when things fail. That is why Microtek has developed a customer care system that is convenient, accessible, and loaded with useful features.

From product registration to warranty support and AMC (Annual Maintenance Contract) support, Microtek does it all under one roof. This is easy for customers and saves time when they need support.

2. Easy Product Registration

One of the best things about Microtek's customer service is that registering a product is so easy. Customers can register their products conveniently online. Not only does this ensure warranty coverage, but it also allows for an easier service to be done quickly in case the product ever needs it.

Microtek has now introduced Paperless Warranty Registration so registering is even simpler. Here's how simple:

• Proceed to the Customer Care page.

• Click Product Registration.

• Your registered mobile number and the customer, product, and invoice information are required.

That's it! Your warranty is registered without paperwork.

3. Fast and Reliable Service Centres

Microtek has an impressive network of service centers all over India. With over 1500 service engineers and over 500 service centers or service points, help is never far away. You may be in a big city or a small town, and you are guaranteed to have a service center nearby.

Customers can use the Service Centre Locator on the website to find the nearest service point. You simply need to:

• Choose your state.

• Select your city.

• Click Search.

You'll receive the address and contact number of the nearest service centre immediately.

4. Quick Response and Turnaround Time

Microtek guarantees a 3-day turnaround for complaint resolution. It reflects their zeal for quick service. Customers need not wait weeks to have their problems addressed. The company's skilled engineers ensure issues are fixed with efficiency, allowing customers to have peace of mind.

5. AMC (Annual Maintenance Contract) for Continuous Support

Microtek also offers AMC Registration for some of its products. This facilitates customers to get continued support even after the warranty time is completed. With an AMC, Microtek is responsible for maintaining the product annually and ensuring it runs smoothly for years.

How to register for AMC:

• Visit the AMC Registration page.

• Enter your details.

• Submit the form online.

This is best suited for those customers who want long-term protection for their power backup systems.

6. WhatsApp Modes of Connectivity

Microtek offers different modes through which customers can reach out. These are:

• WhatsApp assistance at 7283838383

• Call assistance at +91-9711666444

• Mail at ho@microtek.in

Customers can use any mode that they find easiest. Whether calling, messaging, or emailing, help is just a step away.

7. Customer Care Portal

The Microtek website is designed to provide a smooth and user-friendly experience. All under one section of Customer Care are:

• Product Registration

• AMC Registration

• Service Center Locator

• Complaint Registration

• Paperless Warranty

All of these on one page so that customers don't have to search elsewhere for help.

Introducing Microtek Sana: India’s Smartest Virtual Assistant

Microtek is once again setting the bar higher with the launch of Microtek Sana — an AI-powered virtual assistant created to support customers 24x7.

Launched on 6th April, Sana is part of Microtek’s AI-enabled call centre and is available on the same customer number (7283838383) that connects you to live agents as well. You now get the best of both worlds, smart AI efficiency and human touch.

Here’s what Microtek Sana offers:

• 24x7 service availability
  
  

• Quick complaint registration
  
  

• Real-time status updates
  
  

• Smooth AI + human integration
  

Whether it’s day or night, Sana ensures your issue is never ignored and your request is always acknowledged.

This digital transformation shows how serious Microtek is about modernising customer service and meeting real user needs faster and more reliably.

Poor customer service can taint a good product and even good company nowadays. Microtek is aware of this and is turning the tide of how customer service is perceived in the power industry.

With hassle-free paperless warranty solutions, speedy service from its vast network of engineers, easy AMC registration, and multiple means of contacting, Microtek is taking the lead. It's not just a question of power solutions anymore — it's about powering peace of mind.